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My team is a group of professionals. I might be the field director, but you know what? I rely on each one of them to be out there as the face of our program. I rely on them to continue to guide me as a field director. So this is more of a collaboration. “Field director” is just a title. What I want to offer my team is leadership, asking questions like how can we continue to improve this program? But the surveyors are truthfully one of the biggest assets to The Joint Commission.

When you see a surveyor come into your door, they are most of the time by themselves. But our surveyors are trained to do surveys in all of the areas of the laboratory. We learn each other鈥檚 skill sets and we help each other. We have a broad range of subject matter experts within our group of surveyors and we share that information and knowledge with one another.

When we walk into a facility, an organization should expect that we will be able to survey and give you a very meaningful assessment of the laboratory. We will be able to validate your compliance, and we can also share a lot of best practices based on what we see on our surveys at other organizations. But we also share what not to do. Best practices are great, but sometimes it鈥檚 a practice that we see doesn鈥檛 work and does not help you with compliance.

Our surveyors will also look at an organization鈥檚 documentation and their processes and try to help them figure out solutions and strategies.